Terms and Conditions

How to Book a BMW Service

Exotic Auto Services accepts bookings through 3 channels: the online booking form at bmw-garage.ae, direct phone call, and WhatsApp message. Customers provide 6 information points at booking: full name, contact number, BMW model and year, chassis platform where known, VIN where available, and a description of the reported fault or service required.

A booking confirmation is issued specifying the assigned technician, confirmed appointment date and time, and estimated service duration. The booking confirmation does not constitute a final price commitment — final pricing is confirmed in the Written Estimate issued after the ISTA+ inspection.

Appointment Scheduling and Availability

Same-day appointments are available for 6 service categories: battery replacement with BMS registration, CBS engine oil service, front and rear brake pad replacement, tyre fitting and balancing, AC refrigerant recharge, and ECU software coding. Availability depends on current workshop capacity. Customers receive a booking confirmation within 2 hours of submitting an online booking form during business hours.

Customer Responsibilities at Booking

Customers provide accurate and complete BMW vehicle information at booking. Inaccurate or incomplete information, including undisclosed aftermarket modifications, accident history, non-BMW software coding, or known pre-existing faults, affects diagnostic accuracy, repair scope, and final pricing.Exotic Auto Services is not liable for diagnostic or repair limitations resulting from information withheld or inaccurately provided at booking.

Written Estimates

Every BMW repair and maintenance service begins with a Written Estimate issued after the initial inspection and ISTA+ diagnostic scan. It itemises all repair labour, OEM-grade parts, applicable fluids, and any diagnostic or coding charges. No repair work begins until the customer reviews and approves the Written Estimate in writing or via confirmed WhatsApp or phone authorisation.

Additional faults identified during the repair process that were not active during the initial inspection are communicated immediately and a revised Written Estimate is issued. No additional work proceeds without a second written customer authorisation.

Pricing 25–40% Below Authorised BMW Dealerships

Exotic Auto Servicesprices all 12 service categories 25–40% below authorised BMW dealership rates in Abu Dhabi for equivalent work, using OEM-grade parts and BMW ISTA+ diagnostic software. The price confirmed in the Written Estimate is the price charged at vehicle collection.

Final Invoice

The final invoice matches the approved Written Estimate. There are no charges added after approval without a second written authorisation, and no callout fees, administrative charges, weekend surcharges, or public holiday premiums.

Payment Terms

Payment is due in full at vehicle collection, after the customer reviews and approves the final invoice. Exotic Auto Services accepts cash (UAE Dirhams), bank transfer, and card payment. The vehicle is released upon confirmation of full payment receipt. Exotic Auto Services retains a right of lien over the vehicle until all outstanding service charges are settled, in accordance with UAE law.

OEM Parts Pricing Validity

OEM-grade parts are priced at the prevailing supplier rate at the time the Written Estimate is issued. Parts prices remain valid for 7 calendar days from the date of issue and are subject to revision if approval is delayed beyond 7 days and supplier pricing changes in the intervening period.

Initial Inspection and ISTA+ Diagnostic Scan

Every BMW vehicle received undergoes a full inspection and ISTA+ diagnostic scan before any repair work begins. ISTA+ accesses 100% of fault codes across all ECUs on F-series and G-series BMW models, compared to fewer than 30% accessible via generic OBD-II scanners used by non-specialist garages. The inspection report is confirmed in the Written Estimate before work proceeds. Customers are not obligated to proceed with any repair following the initial inspection; the diagnostic scan charge is included in the labour charge only if the customer proceeds with the repair.

Diagnostic Accuracy and Limitations

Exotic Auto Services uses ISTA+, INPA, and Carly Pro to identify faults across all BMW vehicle systems. Diagnostic accuracy depends on faults being present and active at the time of inspection. Intermittent faults not active during the scan are identified when they recur and present for testing at a subsequent appointment. Faults that develop after the vehicle leaves the workshop following a completed service are assessed under a new booking and ISTA+ inspection process.

Pre-Purchase BMW Inspection

The 120-point BMW pre-purchase inspection covers 10 assessment areas: engine health, transmission performance, brake wear, suspension condition, tyre assessment, AC system function, battery state-of-health via ISTA+, full ECU fault scan across all modules, paint thickness measurement, and service history verification. The report reflects the vehicle’s condition at the time of inspection only and does not guarantee future vehicle performance or reliability.

Warranty Coverage

A 12-month or 20,000 km warranty is provided on all parts and labour across every BMW service category, whichever limit is reached first. Coverage details applicable to each repair are specified on the Service Report issued at vehicle collection. A 6-month warranty applies specifically to IBS sensor replacements and ECU coding work.

Warranty Claim Process

Warranty claims are submitted by contacting campaign@exoticautoservices.ae or calling the workshop directly. Customers present the original Service Report when submitting a claim. A technician assesses the claimed fault using ISTA+ within 2 business days of claim submission. Valid warranty claims are repaired at no cost to the customer within a timeframe confirmed at the point of assessment.

Warranty Exclusions

The 12-month BMW repair warranty does not cover the following 7 categories of fault or damage:

1. Faults arising from vehicle misuse, accident damage, track use, off-road driving, or modifications made after the repair date
2. Normal wear and tear on consumable BMW components, including brake pads, tyres, wiper blades, air filters, cabin microfilters, and spark plugs, beyond the CBS service interval
3. Faults in BMW vehicle systems unrelated to the specific repair performed and documented on the Service Report
4. Damage resulting from the customer's failure to follow BMW maintenance recommendations and CBS service intervals
5. Faults caused by non-OEM or non-genuine BMW parts installed by a third party after the repair date
6. ECU coding complications arising from subsequent third-party software modifications, BMW iDrive updates, or non-ISTA+ coding procedures performed after the coding date
7. Consequential damage arising from a pre-existing fault not disclosed by the customer at the time of booking or ISTA+ inspection

Customer Cancellations

Customers cancel or reschedule booked appointments at no charge by notifying Exotic Auto Services at least 2 hours before the confirmed appointment time, via phone call or WhatsApp message. Cancellations submitted less than 2 hours before the appointment, where specialist OEM-grade parts have already been ordered and reserved for the specific vehicle, are subject to a parts restocking charge equal to the confirmed parts cost — such parts cannot be returned to the supplier once ordered.

Exotic Auto Services Cancellations

Exotic Auto Servicescancels or reschedules appointments where required OEM-grade parts are unavailable due to supplier stock constraints, or where a technician’s emergency prevents service delivery. Customers are notified of workshop-initiated cancellations at least 3 hours before the confirmed appointment time. Rescheduled appointments are offered at the customer’s earliest available date and time at no additional charge.

Vehicle Collection

Customers collect their BMW within 3 business days of receiving the vehicle-ready notification. BMWs left uncollected beyond 3 business days incur a storage charge of AED 50 per day from the fourth business day onward. Exotic Auto Services notifies the customer of the applicable storage charge before it is applied.

Vehicle Condition at Drop-Off

Customers deliver BMW vehicles in a condition that allows safe handling, movement, and ISTA+ inspection by workshop technicians, and disclose all known pre-existing faults, aftermarket modifications, non-OEM parts installations, third-party ECU coding, and accident history at booking or drop-off. Non-disclosure that affects repair scope, diagnostic accuracy, or technician safety releases Exotic Auto Services from liability for any resulting diagnostic limitation or repair complication.

Personal Belongings

Customers remove all valuables, documents, and personal belongings from the BMW before drop-off.Exotic Auto Services accepts no responsibility for personal property left in the vehicle during the service period.

Vehicle Documentation

Customers provide valid BMW vehicle registration documentation upon request. Exotic Auto Servicesrecords vehicle registration details for all service transactions in compliance with UAE automotive workshop regulatory requirements.

Exotic Auto Services is an independent BMW specialist workshop located at Musaffah - M21 - Abu Dhabi - United Arab Emirates, with no corporate affiliation, franchise relationship, authorised dealership status, or official partnership with BMW AG, BMW Group, or any BMW Group subsidiary or affiliated entity.

References to BMW vehicle models, chassis platforms, engine codes, and diagnostic software on bmw-garage.ae identify the vehicles and systems serviced. These references do not imply endorsement, authorisation, or approval by BMW AG or BMW Group.

Servicing a BMW at Exotic Auto Servicesdoes not void the BMW manufacturer’s warranty. UAE consumer protection law and Block Exemption Regulation principles confirm that BMW owners retain full manufacturer warranty rights when servicing at an independent specialist using OEM-grade parts and manufacturer-equivalent diagnostic software.

All BMW trademarks, model names, chassis designations, and brand identifiers are the exclusive intellectual property of BMW AG. Exotic Auto Services makes no claim of ownership over any BMW trademark or brand asset.

Exotic Auto Services’s total liability to any customer for any claim arising from a BMW service performed at the workshop is limited to the direct cost of the specific service or repair to which the claim relates, as confirmed on the final invoice.

Exotic Auto Services accepts no liability for the following 5 categories of loss:

1. Consequential or indirect losses, including loss of earnings, business interruption, or loss of use of the BMW, arising from repair delays caused by OEM-grade parts availability outside our control
2. Pre-existing BMW vehicle faults not identified during the ISTA+ diagnostic inspection due to intermittent fault conditions or latent defects not present and active at the time of the scan
3. Damage resulting from pre-existing structural weaknesses, undisclosed modifications, undisclosed third-party ECU coding, or undisclosed accident damage that becomes apparent during the repair process
4. ECU or software faults arising from BMW AG remote over-the-air (OTA) updates applied to the vehicle after the coding or repair date
5. Loss or damage to personal property left in the vehicle during the service period

This limitation of liability applies to the fullest extent permitted under UAE law, including the UAE Civil Transactions Law (Federal Law No. 5 of 1985) and applicable UAE consumer protection regulations.

All content published on bmw-garage.ae, including BMW service descriptions, diagnostic procedure explanations, pricing structures, written estimates format, and website layout, is the intellectual property of Exotic Auto Services. No content from bmw-garage.ae is reproduced, copied, distributed, or published without prior written consent.

BMW vehicle trademarks, model names, chassis designations, engine codes, and brand identifiers referenced on bmw-garage.ae are the exclusive intellectual property of BMW AG. These references identify the vehicle types and systems serviced and do not imply any affiliation, endorsement, or authorisation by BMW AG or BMW Group.

These terms and conditions are governed by and construed in accordance with the laws of the United Arab Emirates, including the UAE Civil Transactions Law (Federal Law No. 5 of 1985) and applicable UAE consumer protection regulations.

Any dispute arising from a BMW service performed by Exotic Auto Services or from the use of bmw-garage.ae is resolved through a 2-stage process:

1. Stage 1: the customer submits the dispute in writing to campaign@exoticautoservices.ae. Exotic Auto Services responds with a written resolution proposal within 5 business days. The majority of disputes are resolved at this stage without escalation.
2. Stage 2: disputes not resolved through direct resolution are referred to the competent courts of Abu Dhabi, UAE, which hold exclusive jurisdiction over all disputes arising from these terms.

Exotic Auto Services reviews and updates these terms when BMW service procedures, OEM parts pricing structures, warranty terms, or UAE legal requirements change. The effective date at the bottom of this page reflects the most recent revision. The terms in force at the time of each booking govern that specific service transaction.

Questions regarding these terms and conditions, service agreements, warranty claims, pricing disputes, or booking procedures are directed to the Exotic Auto Services team.

Website: bmw-garage.ae
Email: campaign@exoticautoservices.ae
Location: Musaffah - M21 - Abu Dhabi - United Arab Emirates

All written enquiries receive a response within 2 business days.